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Shipping & Returns

Shipping Policies:

Orders greater than $65.00 shipped to an address inside the contiguous (Lower 48) US states will receive FREE SHIPPING via USPS First Class Mail if it is within the weight limit, if not it will be shipped Priority! We cannot ship for free to Alaska, Hawaii, or Canada.

W9 Tech ships orders via USPS Priority Mail and USPS First Class to US and Canadian addresses. Please contact us for assistance in locating a distributor in your home country.

For some USPS shipments, a signature will be required upon delivery with no exceptions. Please track your package and ensure someone is able to sign for it upon delivery. If no one is available, a "Sorry We Missed You" slip will be left which you may take to your post office, or call the number provided to have the package redelivered. After 15 days the package will be returned to us and you would be charged for a second shipment. 

Returns:

All sales are final with no exceptions. Once an order has been submitted, products cannot be returned to us, and no refunds may be offered once the product has shipped. Please contact support with any questions before purchase.

Repairs:

We are happy to repair any non-functioning vaporizers and stand behind our products with limited lifetime warranties. Please contact our support team before sending products to us for repair so we may help troubleshoot and confirm your vaporizers service coverage. A dated sales receipt is required for warranty coverage, even if the vaporizer was a gift. No exceptions.
Remove any and all cartridges that have ever been loaded and keep them on hand; do not send any used cartridges or coils to us.

WARNING WARNING !! A $25 service fee will be charged for any product that is received dirty.
The product will be cleaned and sent back once the service fee is paid.

If sending any battery cells in for testing, please remove them from the vaporizer body and package them safely so no electrical contact can be made. If mailing an integrated battery vaporizer be sure it's shut off (tap power 5 times quickly and ensure the button doesn't light when depressed.)
Please include a copy of your receipt and your ticket ID, or write a note letting us know: 

  • Your support ticket ID#
  • Any applicable w9tech.com Order ID #'s.
  • First Name
  • Last Name
  • Return Address
  • Phone Number

Package the note with your vaporizer and send the package to us with Signature Required shipping. Customer is responsible for return shipping costs to and from: 

Up Tech
8174 S Las Vegas Blvd
Suite 109-217
Las Vegas, NV 89123 

Be sure to let us know the tracking information of your shipment, we use this as an RMA number to identify and organize incoming shipments so please don't forget it!
Once received, your product(s) will be repaired or replaced with a similar or newer model of equal or greater value. All warranty related repairs or replacements are returned in a timely manner (we process repairs at least once per week) and tracking information is provided for all completed repairs.

If products were purchased on eBay, any other auction site, or any site which undercuts the manufacturer's MSRP: warranty is void. Extended warranty coverage can be purchased here.
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