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Warranty

Receipt is required for warranty, even if vaporizer was a gift. No exceptions.
Orders can not be canceled or refunded once vaporizer has been shipped.
If products were purchased on eBay, any other auction site, or any site which undercuts the manufacturer's MSRP: warranty is void. Service repair or extended warranty coverage can be purchased here.
Please ship product to:
Up Tech
11024 Balboa Blvd
Suite 424
Granada Hills, CA 91344.
Customer is responsible for return shipping.
Include:
  • First Name
  • Last Name
  • Return Address
  • Phone Number
  • Copy of Receipt (Required even if purchased from this site)
  • Description of issue
Once product is received, it will either be repaired or replaced with a new one.
All warranty related repairs or replacements are returned within a timely manner.
WARNING WARNING !! A $25 service fee will be charged for any product that is received dirty.
The product will be cleaned and sent back, once the service fee is paid.
 
The following warranties apply to all products purchased at MSRP with a receipt to validate warranty coverage. Free gifts from w9tech.com are warranted for 15 days from date of arrival, no warranty applies to any free vaporizer cartridge or battery after 15 days.
 
Minicron Lite, Minicron, O-Phos, and Omicron Lite Vaporizer - Warranty
The Minicron Lite, Minicron, O-Phos, and Omicron Lite Vaporizers have a Limited 1 year Warranty against all manufacturer defects on all parts except extract cartridge, cartomizer, atomizer, charger, spring plate and spring cap. All parts will be replaced free of charge for 1 year except extract cartridge, cartomizer, atomizer, charger, spring plate, shield cone and spring cap starting from the date of purchase with original printed receipt from an authorized dealer.
 
The unit will not be covered if: 1) abuse is discovered or 2) wear and tear through normal use. Abuse is determined if the user is not using the vaporizers in its designed capacity. After that you (the customer) will be charged a service fee per warranty claim + Shipping limited to 1 service fee charge per year. This means that you will purchase a warranty claim from our website, ship us your complete Minicron Lite, Minicron, O-Phos, or Omicron Lite Vaporizer kit minus the fill tool and cartridges, and it will be refurbished to brand new status and your warranty extends for another year against manufacturer defects. Any repairs or replacement work done does not extend the warranty what so ever. 
 
Service fees:
  • Minicron Lite Vaporizer $20.00.
  • Minicron Vaporizer $20.00.
  • O-Phos Vaporizer $30.00.
  • Omicron Lite Vaporizer $30.00.
Service repair or extended warranty coverage can be purchased here.
Intentional Damage Repair
If for any reason you decide to break it, bend it, run over it with a steam roller we do not care what you decide to do as long as its recognizable as a Minicron Lite, Minicron, O-Phos, or Omicron Lite Vaporizer and has all the parts that will complete the unit then we will replace it for service fee + shipping per claim. The parts that we will be replace in your warranty claim if found defective includes the top without an LCD display, middle tube and bottom cap. We reserve the right to substitute a product with another of equal and or greater value or equal and or greater performance if the original product is not available. The Intentional Repair Warranty does not extend your original warranty it only replaces your unit, and carrying over the original warranty without any extensions.
Example 1:
If you have 6 months warranty left on your unit and you decide to use the vaporizer as a hammer and break it, what you do is purchase a Intentional Damage Repair and your original warranty now carries over to the new battery. At the end you still have 6 months left.
Example 2:
If you have no warranty left on your vaporizer then purchasing this will only get you a new vaporizer with a 1 year warranty against manufacturers defects from date of purchase. Does not include back orders or pre orders. If you decide to damage your unit again you will need to re purchase a Intentional Damage Repair service again.
Service fees per incident:
  • Minicron Lite Vaporizer $20.00.
  • Minicron Vaporizer $20.00.
  • O-Phos Vaporizer $30.00.
  • Omicron Lite Vaporizer $30.00.
Service repair or extended warranty coverage can be purchased here.
 
Omicron and Persei Vaporizer - Warranty
Both the Omicron and Persei Vaporizers have a Limited Lifetime Warranty against all manufacturer defects on all parts except extract cartridge, cartomizer, atomizer, charger, spring plate and spring cap. All parts will be replaced free of charge for 1 year except extract cartridge, cartomizer, atomizer, charger, spring plate, shield cone and spring cap starting from the date of purchase with original printed receipt from an authorized dealer, after the first year a service charge will be applied.
 
The unit will not be covered if: 1) abuse is discovered or 2) wear and tear through normal use. Abuse is determined if the user is not using the vaporizers in its designed capacity. After that you (the customer) will be charged a service fee per warranty claim + Shipping limited to 1 service fee charge per year. This means that you will purchase a warranty claim from our website, ship us your complete Omicron v2.xx or Persei Vaporizer kit minus the fill tool and cartridges, and it will be refurbished to brand new status and your warranty extends for another year against manufacturer defects. Any repairs or replacement work done does not extend the warranty what so ever. 
 
Service fees:
  • Omicron Vaporizer $45.00.
  • Persei Vaporizer $70.00.
Service repair coverage can be purchased here.
Intentional Damage Repair
If for any reason you decide to break it, bend it, run over it with a steam roller we don’t care what you decide to do as long as its recognizable as a Omicron v2.xx Vaporizer or Persei Vaporizer and has all the parts that will complete the unit then we will replace it for service fee + shipping per claim. The parts that we will be replace in your warranty claim if found defective includes the top without an LCD display, middle tube and bottom cap. We reserve the right to substitute a product with another of equal and or greater value or equal and or greater performance if the original product is not available.
Example 1:
If you have 6 months free service left left on your unit and you decide to use the vaporizer as a hammer and break it, what you do is purchase a Intentional Damage Repair and your original warranty now carries over to the new battery. At the end you still have 6 months left.
Example 2:
If you have no free service left on your vaporizer then purchasing this will only get you a new vaporizer with a 1 year free service against manufacturers defects from date of purchase. Does not include back orders or pre orders. If you decide to damage your unit again you will need to re purchase a Intentional Damage Repair service again.
Service fees per incident:
  • Omicron V2.xx Vaporizer $45.00.
  • Persei Vaporizer $65.00.
Service repair or extended warranty coverage can be purchased here.
 
8 Vaporizer - Warranty
The 8 Vaporizer has a Limited 1 year Warranty against all manufacturer defects on all parts except extract cartridge, cartomizer, atomizer, charger, spring plate button spring, and spring cap. All parts will be replaced free of charge for 1 year except extract cartridge, cartomizer, atomizer, charger, spring plate, button spring, shield cone and spring cap starting from the date of purchase with original printed receipt from an authorized dealer.
 
The unit will not be covered if: 1) abuse is discovered or 2) wear and tear through normal use. Abuse is determined if the user is not using the vaporizers in its designed capacity. After that you (the customer) will be charged a service fee per warranty claim + Shipping limited to 1 service fee charge per year. This means that you will purchase a warranty claim from our website, ship us your complete 8 Vaporizer kit minus the fill tool and cartridges, and it will be refurbished to brand new status and your warranty extends for another year against manufacturer defects. Any repairs or replacement work done does not extend the warranty what so ever. 
 
Service fees:
  • 8 Vaporizer $75.00.
Service repair or extended warranty coverage can be purchased here.
Intentional Damage Repair
If for any reason you decide to break it, bend it, run over it with a steam roller we do not care what you decide to do as long as its recognizable as a 8 Vaporizer and has all the parts that will complete the unit then we will replace it for service fee + shipping per claim. The parts that we will be replace in your warranty claim if found defective includes the top without an LCD display, middle tube and bottom cap. We reserve the right to substitute a product with another of equal and or greater value or equal and or greater performance if the original product is not available.
Example 1:
If you have 6 months warranty left on your unit and you decide to use the vaporizer as a hammer and break it, what you do is purchase a Intentional Damage Repair and your original warranty now carries over to the new battery. At the end you still have 6 months left.
Example 2:
If you have no warranty left on your vaporizer then purchasing this will only get you a new vaporizer with a 1 year warranty against manufacturers defects from date of purchase. Does not include back orders or pre orders. If you decide to damage your unit again you will need to purchase an Intentional Damage Repair service again.
Service fees per incident:
  • 8 Vaporizer $75.00.
Service repair or extended warranty coverage can be purchased here.
 
Hercules SR-71 - Warranty
The Hercules SR-71 is warrantied 1 year against manufacturer defects.
Hercules SR-74 - Warranty
The Hercules SR-74 is warrantied for 1 year against manufacturer defects minus the center sleeve and the bottom adapter. These are consumable items and replacements must be purchased.
Persei Hammer Top - Warranty
1 year warranty from the date of purchase.
Hammer Ceramic Rod - Warranty
The Hammer Ceramic rod has a 6 month warranty with original receipt against manufacturer defects.
Heating Systems - Warranty
Heaters are warrantied against DOA / manufacturing defects within 24 hours of receipt, proof of purchase is required. Due to the fact that load as you go heating systems are consumables, and that we cannot verify how they are operated, once the coil has been loaded no warranty applies and no replacements may be offered.
Please test each wire heater in a completely dark room by applying 5 second pulses of low power until a dull glow is seen. Do not allow the wire to glow red. If the wire does not heat after the fourth power cycle, please send a video showing the issue to support@w9tech.com with your Order ID within 24 hours of receipt, no exceptions.
Chargers - Warranty
30 days from the date of purchase with original receipt. This includes all chargers.
Batteries (cells) - Warranty
Due to the fact that these batteries are considered consumables they are NOT warrantied in any way.
Customer is responsible for any return Shipping charges, and any applicable taxes.
We reserve the right to change warranties without notice.
We reserve the right to exchange any product with another that is equal and or greater in value, or equal and or greater in performance. Customer will be given store credit equaling the price of the product. He/she is responsible for any shipping costs, and applicable taxes.
There will be NO refunds for any product purchased, or already shipped.
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